NEED A HAND?
Support.
The questions we get most, answered honestly. Still stuck? Message us directly.
USING THE APP
Share any travel reel to Lighthouse straight from Instagram's share sheet, or paste the link inside the app's import sheet. We pull the caption and thumbnail, figure out the place, and drop a pin — no video is ever downloaded, just the public caption and image.
Yes — every place shows a "How to reach" panel with train, bus, car, and bike options. Train timings are clearly labeled "indicative" since there's no live public rail API we can plug into honestly — always double-check on IRCTC before booking.
Tell us directly with the place name — reel-imported places go through a review step, but we'd rather hear it from you than wait for the queue.
ACCOUNT & BILLING
Explorer is free forever and covers everyday weekend discovery. Pro adds unlimited saves, personalized AI suggestions, full place briefs, offline trip packs, and more — see the full breakdown on our pricing page.
If you subscribed through the app, manage or cancel it from your Google Play subscriptions settings — Lighthouse never sees or stores your payment details. If you subscribed on the web, cancel from your account page.
Account settings → Delete account, inside the app. This permanently removes your saved places, trip plans, and profile. It can't be undone, so we ask you to confirm twice.
PRIVACY & SAFETY
Vicinity Mode — the only feature that uses background location — is opt-in only and off by default. Everywhere else, location is used just long enough to answer "what's near me" and isn't stored beyond what's needed for that.
Not yet — Lighthouse currently runs on Android and the web. iOS is on the roadmap; we'd rather say that plainly than promise a date we might miss.